Can you service or restore my clock?
Unfortunately, we are not an actual Clock Service Repair Company, therefore we don't stock parts. We only restore and refurbish.
We perform a basic refurbishment to our items. The most we do to our non-working and poor conditioned timepieces is to restore the casings by hand to ensure they are cosmetically well presented, and refurbish the mechanisms by performing a basic dismantle and clean to ensure they are functioning correctly prior to listing them.
If you are a local in Adelaide and have a clock which requires attention, we will happily look at it and asses it for you.
Do you sell clock parts that I can buy?
We don't actually sell any clocks parts because we are not a service centre therefore we don't stock any clock parts. We just refurbish and restore all our clocks with their existing parts.
When will my item be posted?
Once payment is made, your item(s) packing process will commence immediately and posted next business day.
Items may take approx. 3-7 business days to arrive unless marked otherwise in the items description
Will my item be tracked?
All items posted in Australia are sent via Regular or Express Post with a Tracking ID, Internationally it's via Regular post only. We will notify you with your Tracking ID once the order is complete.
When and where can I Pick-up?
All Pickups are located in Adelaide, Seaton S.A. Once payment is complete, you will be notified with the full pickup location details and an appointment will be scheduled.
Are you a Retail Store? Can I view items?
YES & NO
Unfortunately, we are not a retail store. All our items are stored and picked up from a residential location. No viewing or purchasing any items unless you have been scheduled for a purchased pickup.
Do you test your clocks?
YESEvery single clock is tested and goes through a thorough checklist prior to being listed:
- casing cleaned and/or restored (noted in its description)
- mechanisms removed and cleaned (basic)
- parts repaired or replaced (if applicable)
- clocks run their full cycle to check function and what the approx. day cycle is (from 1 day or up to 31 days)
- once passed its functioning order, photos and videos are taken (video if chime clock or movement function)
- completed items are then placed in queue for listing
If there are any issues with a clock, it will be mentioned in its description. All our clocks are sold as is, and in it's currently shown state with no warranty/guarantee. (unless noted otherwise in its description)
Is your item as it’s described?
We try and add as much written description as we know about the item and all show all angles of photos as possible so it’s clear as to what you are buying. Please view them carefully for they are all sold as is. While all care is taken, any errors or omissions in the details are unintentional. Please contact us with any queries prior to purchase for we will be more than happy to assist.
Can I return / refund my item?
YES & NO
Returns or refunds will only be accepted within 7 days of purchase if the item is not what was specified in the description, photos or video.
All our vintage and antique clocks are not serviced by specialised technicians therefore are sold as is, and are not covered under warranty. (unless noted otherwise in its description)
Returns or refunds are not accepted for items if buyer requests to Post an item that is listed as Pick-up only. (This includes if the item(s) arrives damaged or non-working).
Do you have a contact number?
Because we are not a public retail store we are only contactable via email. We will answer any of your questions ASAP or within 24 hours.
Do you pack your items well?
All our pre-loved items are packed by hand. We take great pride in our packing process. We always put in the extra effort and strive to pack our items for post also for pick-ups to the best of our ability to minimize any possible damage on its journey. Please read our Reviews for re-assurance.
Can you send my items together if I purchase more than one?
YES & NO
Only our pre-loved items can be combined, and it will also be depending on their sizes. If you add more than one item to your cart, and if it’s not too large to be sent by post, then your postal fee amount will be combined and your items will be sent together in one package.
For any large shipments, a courier can be arranged at the best price possible.
Any item marked with free shipping will be sent separately.